International Service Agreement — Last updated August 2026
By using The Chain Technologies ("Provider") website, products, or services, or by completing a payment via Stripe checkout referencing these terms, the business client ("Client") agrees to this International Service Agreement and all applicable laws. This constitutes a binding electronic contract under applicable electronic signature and commerce laws.
Provider delivers AI-powered automation, digital receptionists ("Val"), communication, negotiation, web development, and business intelligence solutions as outlined in the Client's selected plan or Stripe checkout summary:
Pricing, discounts, and promotional offers displayed at checkout are current as of the date of purchase and may change for future billing cycles with notice as described in Section 9.
Lawful Use: Client is solely responsible for ensuring that all instructions, business rules, pricing limits, and data provided to Provider are accurate and lawful.
Val AI Automation: Val generates automated and probabilistic responses based on Client configurations. Val operates via website chat and does not place or receive phone calls. Client remains entirely responsible for reviewing operational outputs, managing end-customer relations, and ensuring compliance with local consumer and trade regulations.
Data Privacy: Client acts as the data controller/business and Provider acts as the processor/service provider regarding any personal data processed through the services.
Fees are billed in advance via Stripe for the selected subscription term. All fees are non-refundable once the service period or implementation work has commenced, except where required by law. Subscriptions automatically continue or expire according to the plan terms selected at checkout; cancellation stops future renewals.
Provider remains available to Clients throughout their subscription to help configure, update, and improve Val — including adjusting business information, booking rules, integrations, and responses as the Client's business evolves. Support requests can be directed to info@thechain.tech and are addressed as part of the ongoing relationship, not as a one-time transaction. Provider does not guarantee a specific response time unless separately agreed in writing, but is committed to supporting Clients for the duration of their active subscription.
Provider retains all rights, title, and interest in the underlying Val platform, software, models, and infrastructure. Client retains ownership of its own business data, content, and branding supplied to Provider. No license is granted to Client to resell, sublicense, or reverse-engineer the Val platform outside the scope of the services purchased.
To the maximum extent permitted by law, Provider shall not be liable for any indirect, incidental, or consequential damages, loss of profits, or business interruption. Provider's total aggregate liability under this agreement is strictly capped at the total fees actually paid by Client to Provider during the twelve (12) months immediately preceding the event giving rise to the claim. Services are provided "as-is" without extra warranties of merchantability or fitness for a particular purpose.
Provider is not liable for delays or failures in performance resulting from causes beyond its reasonable control, including outages of third-party infrastructure providers (including but not limited to hosting, messaging, calendar, or payment providers), internet disruptions, or events of force majeure.
This Agreement and any disputes arising out of it shall be governed exclusively by the laws of the Dubai International Financial Centre (DIFC), and the parties submit to the exclusive jurisdiction of the DIFC Courts.
We may update these Terms of Service as our products evolve. Continued use of the services or active subscription renewals constitute acceptance of the updated terms.
Questions regarding these terms can be directed to info@thechain.tech